Refund policy

✨ We Want You to Love It

At Totes Pilates, every piece is made to be part of your everyday routine — and we want you to genuinely love what you receive 🤍

If something isn’t quite right, we’ll sort it.

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🌿 We offer refunds for:

• Incorrect items received
• Damaged or defective products

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🕊 Returns & Requests

Refund requests must be submitted within 14 days of your purchase date.

To get started, just email us at hello@totespilates.co.uk with your order number and a quick description of the issue — we’ll take care of the rest.

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✨ A Note

Our policy may be updated from time to time to keep things running smoothly. For the most up-to-date info, feel free to reach out anytime.

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🧺 Care Matters

To keep your tote or tee looking its best, we recommend following the care instructions included with your order.